Terms and Conditions
Placing an order
After you place an order, you should receive an automated acknowledgement e-mail confirming receipt of your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Chug. You will receive an email confirming that Chug has accepted your order when your order has been processed and is ready for delivery by Chug.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms). The contract to sell goods to you only relates to those goods listed in the confirmation email.
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll get in touch with you.
Prices & Product description
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. If we find an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Chug is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. UK delivery charges will be confirmed to you, before your order is accepted.
Delivery times depend on the delivery service selected. We will aim to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Chug with you.
If you select Chug's standard delivery option, Chug aims to have all accepted orders placed before 2pm dispatched in three (3) to five (5) working days, excludes Weekends and Public/Bank Holidays.
We try to meet all delivery times but sometimes there may be delays out of our control – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can or contact our customer care team to track your parcel’s progress.
Check out our Delivery page for more info, or get in touch with Customer Care if you have any issues or questions.
Returns & Refunds
Check out our returns and refunds policy here.
You have 14 days to return an item from when it’s delivered (we strongly recommend that you get proof of postage). You can cancel any item ordered online in accordance with the terms in this section apart from personalised or bespoke items.
Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you).
This doesn’t affect your statutory rights.
You can cancel by sending an email to email@example.com
You need to give a clear statement that you would like to cancel which includes your name, address, details of the order (including order reference) you wish to cancel and some contact information such as a telephone number or email address.
You can also use the Returns Form but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to Chug at the above email address or post it to Chug at the address above.
From time to time, we may give you Promo Codes that you can use to reduce the price of our specified products. Remember, it’s up to you to enter the code at checkout!
More info on Promo Codes and the rules on how to use them can be found on our Customer Care pages here – but here are some key things to remember:
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
Intellectual property, software and content
Chug owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Chug logo or any Chug brand or trade mark (or any marks which are noticeably similar) without our express permission.
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
Complaints or Questions you have for us
- Email: firstname.lastname@example.org
- Facebook: www.facebook.com/chugbottle/
We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.
User Generated Content
Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #ChugProject or #ChugBottles) you agree:
- We can use your handle and the content (the “Content”) on chugbottles.com and/or on any of Chug’s social media platforms (including but not limited to Instagram, Facebook and Twitter).
- We can edit, crop, adapt, enhance or modify the content (but Chug will not treat you in a derogatory manner).
You promise that you:
have the permission of everyone in the Content; have the right to grant Chug the above rights; and are at least 16.
If you (or anyone in the content) asks us to remove the content, we will remove the content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.
Chug recommend that you should only use our products in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.