We accept returns on all orders within 14 days of delivery.
Terms of return:
- All items must be unused and in it's original condition of receiving the goods.
- The product full packaging must be returned.
- We highly recommend the customer to return any goods using a signed service as Chug will not be held responsible for lost goods in transit.
- Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.
- When your return has been accepted, your refund will be issued and you will receive a confirmation email.
- If the item returned is found to be faulty or used, a refund will not be given.
- Please notify us immediately if goods received are damaged.
- The customer is responsible for all shipping and handling costs associated with returns and exchanges.