Returns Policy

We accept returns on all orders within 14 days of delivery.

Terms of return:

  • All items must be unused and in it's original condition of receiving the goods.
  • The product full packaging must be returned.
  • We highly recommend the customer to return any goods using a signed service as Chug will not be held responsible for lost goods in transit.
  • Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.
  • When your return has been accepted, your refund will be issued and you will receive a confirmation email.
  • If the item returned is found to be faulty or used, a refund will not be given.
  • Please notify us immediately if goods received are damaged.
  • The customer is responsible for all shipping and handling costs associated with returns and exchanges.
Please contact us using the returns form below to initiate a return.
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