Help Center


Our Products

How does a Chug bottle Work?

What are the sizes and weights of Chug’s Bottles?

Are Chug Bottles available in other sizes not on the website?

Can I put my Chug products in the fridge, freezer or microwave?

Can Chug bottles rust?

Can I fly with my Chug Bottle?

Will my Chug product sweat?

What are Chug bottles made of?

How will my Chug be packaged?

How do I clean my Chug?

What I should be aware of while using and taking care of my Chug bottle?

Shopping With Us

How many products can I order at once?

What happens after I place an order?

I want to send a gift to someone but don’t want them to see any invoice or price. Will there be an invoice in the package?

Accepted payment options

Payment Authentication

Why has my order been cancelled?


When will my order be delivered?

What are the delivery options?

How will I know my goods have been dispatched?

What will happen if I miss a delivery?

Overseas delivery tracking

Are customs charges and import duties included?


What is the Chug return policy?

If products arrived faulty/damaged?

How long does a return take to process?

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